Damaged Goods

Purchased and WD Media Player a few months ago. Less than 4.<br> <br> Media player started to give issues and WD knows about the issues and recommended that a replacement unit be issues. The branch has taken 5 weeks to send to suppliers and do own testing. When i brought the device in I showed them the issue and both the technician and the salesman saw the issue. <br> <br> They today call to say i must come collect the faulty device as it is me using the unit incorrectly. How. I have 4 of these devices and only this one is faulty, This is honestly pathetic.