Most terrible service

Owing to the very poor service i have recieved at cafe vigour at suncoast entertainment world, i wish to air my complaints as i was unhappy with the staffs attitude and poor service.Firstly at arrival we get seated and menus are given , however we waited an extended amount of time (20 mins) for our orders to be taken dispite not being busy as it was not on a weekend but a weekday. Secondly the service was very slow it took nearly 45 mins for our food to be fully prepared and what made matters worse was that after waiting so long our meals were cold.

Thirdly we have ordered our drinks with our meals and received our drinks while we were already half way done with our meals .The coffee was cold ,we asked the milk to be hot but instead they gave us cold milk .With the intention of taking my parents out for supper it became really disappointing as they had to wait including us and it was quiet embarrasing for us.

This is was the worst experience of my life , if this is the customer service recieved by cafe vigour you should consider improving the service or shut it down as the service being offered is totally pathetic.

The occasion with my parents was spoilt as it was they anniversary and i require action for all things considered.Please contact me with feedback on this number ********** 006 or you can email me on **********

Regards Areshna