ZS
Zoë Serfontein

1 reviews | Active since Aug 2020

18 Aug 2020, 17:38

Security service

Omw the security at the door was just horrible when myself and partner asked him if there are openings he literally pushed us out the door and said we can't come in the full. When we asked the waiting time for a table his words to us " do not ask unnecessary questions" I'm appalled by his behavior as i always received amazing service and hospitality from this restaurant and what made it worst was it was our anniversary... Wanted to make it special but that security killed the whole mood.

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Replies (1)
Cafe Extrablatt
Cafe Extrablatt's reply22 Aug 2020, 09:13
Official
Dear Zoa, I would like to make a proper apology via email as my letter count does not allow me to say what I really want to say. Please know that I am so sorry about how you were treated. If you can, please email me at *** so I can give you more information. Guido, owner