Wedding Decor Disaster!

My sister got married on the 9th December and used Cafe Fleur. After final confirmations, final walk through meetings etc. They did not deliver what was confirmed and paid for. They promised to be at the venue and did not bother to pitch. Burnt tablecloths, short delivery of under plates, damask table cloths when we confirmed white ones , only to have them tell us on the day of the wedding that they don't have white. Glass ***** were ordered for decor, we got stuck with tubes. They hired a third party contractor to do they draping. He was lovely but had no idea what needed to be done and arrived at 11h30 with half the draping as Cafe Fleur did not advise him correctly. If it was not for Glenburn Lodge the day would of being an absolute disaster! We tired to contact them numerous times on the day but got nothing and were eventually told that they were at another wedding, which apparently was more important than my sisters. Deleting comments on Facebook and then sending people private inbox's and deleting them is not the way to handle your mistakes. Whilst you may pride yourself in your brand, owning up to your faults will always stand you in good stead. Point is, you have no memory of the mishap and had no idea who the bride was on the day. Shocking service. I highly recommend anyone thinking of using them, to think again. The stress is not worth it. Use them at your own discretion as our experience was not fun.