Cadii - Bad service overshadows the quality

I was interested to order a Cadii for my son. Living in the Centurion area there is only one agent i.e. Rae Horn. After 2 days she still has not confirm that she placed my order. On me phoning her she tells me that she has 150 messages and that she is working through them but it takes time. If you can't get to everything isn't it time to have more than one agent? I cancelled my order because if it takes this long just to place an order how long will it take to get after care service. This overshadows the quality of any product. At /- R800 a suitcase I expect better. <br> <br> Then I contacted PNA Centurion Lifestyle hoping for better service. They told me the price is R949 but they don't have in stock, it can take up to 3 weeks before it arrives because Cadii is experiencing a backlog. This is not a problem for me and I placed my order (2016/01/15). Then I find out that because the order will only be delivered after 31 January 2016 I will be charged more, even if I placed the order long before that date! Once again I cancel my order!! Unprofessional and ********* does not even describe my customer experience.