SP
Susan P
1 reviews | Active since Sept 2021
09 Sept 2021, 13:41
Unhappy customer
Very bad experience. Will never recomend or use them again. Once I'd paid I was trying to follow my purchase but was not able to. I eventually did receive my purchase ater 3 weeks. Ordered a tablet cover and keyboard. The keyboard does not work properly and have been trying to return and get my money back for at least a month. They just keep asking me to give more info which I do then they want more etc.
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Replies (1)
Cable5 (Pty) Ltd's replyOfficial
09 Sept 2021, 17:39Hi Susan,
Thank you for reviewing us.
I have checked your account — we delivered all your orders on time. The first one (Bluetooth Keyboard) was delivered on the 10th day and we delivered the last order (Tablet Bracket) on the 10th day.
I also saw that we attended to all your emails. Please understand that our delivery takes 9-14 BUSINESS days. Weekends and public holiday days do not count.
...as for the refund, we could not process it from our end and asked PayFast to process it.
If you need anything, please contact us.
Thank you for reviewing us.
I have checked your account — we delivered all your orders on time. The first one (Bluetooth Keyboard) was delivered on the 10th day and we delivered the last order (Tablet Bracket) on the 10th day.
I also saw that we attended to all your emails. Please understand that our delivery takes 9-14 BUSINESS days. Weekends and public holiday days do not count.
...as for the refund, we could not process it from our end and asked PayFast to process it.
If you need anything, please contact us.
Cable5 (Pty) Ltd's reply09 Sept 2021, 17:39
Official
Hi Susan,
Thank you for reviewing us.
I have checked your account — we delivered all your orders on time. The first one (Bluetooth Keyboard) was delivered on the 10th day and we delivered the last order (Tablet Bracket) on the 10th day.
I also saw that we attended to all your emails. Please understand that our delivery takes 9-14 BUSINESS days. Weekends and public holiday days do not count.
...as for the refund, we could not process it from our end and asked PayFast to process it.
If you need anything, please contact us.
Thank you for reviewing us.
I have checked your account — we delivered all your orders on time. The first one (Bluetooth Keyboard) was delivered on the 10th day and we delivered the last order (Tablet Bracket) on the 10th day.
I also saw that we attended to all your emails. Please understand that our delivery takes 9-14 BUSINESS days. Weekends and public holiday days do not count.
...as for the refund, we could not process it from our end and asked PayFast to process it.
If you need anything, please contact us.