QP
Quintin P

1 reviews | Active since Aug 2010

28 May 2021, 11:43

Review of Cable5

I have placed 2 orders with Cable5, one in February 2021 and one in May 2021.

Order 1: Placed on 11 February 2021. Eventually delivered on 8 March 2021. Reason supp**** by Cable5 for delay in delivering: China Fest Holiday.

My main problem with Cable5 during this order: 1. Firstly I was told that my case will be delivered on Tuesday, 2 March 2021, latest Wednesday, 3 March 2021. Only when I enquired I got told it will only be shipped on Thursday, 4 March 2021 - No apology, no reason for not fulfilling it in the timeframe provided. 2. I got told delivery will be made on Friday, 5 March 2021. Delivery only made on Monday, 8 March 2021. 3. Took ages to respond to messages on their WhatsApp line, if one was lucky enough to even get a reply.

Order 2: Placed on 4 May 2021. Awaiting delivery. Reason supp**** by Cable5 for delay in delivering: May Day Holiday and also that the item I ordered was "over-sold".

My main problems with Cable5 during this order: 1. I was told by Sean that delivery will take place on Friday, 28 May 2021. Delivery will not be made on Friday, 28 May 2021, as the case will only arrive at the courier's Johannesburg on Friday, 28 May 2021. 2. Questions regarding the colour of the case dispatched seem to be ignored, as I have asked more than once for them to confirm the colour as I have received an email that a red case was dispatched instead of the purple I ordered.

I will update my review as soon as I receive the case.

Based on the above, I will not be making use of Cable5 again and will strongly advise anyone of making use of them.

0
Replies (1)
QP
Quintin P's update01 Jun 2021, 09:31
Reviewer Update
The case was finally delivered today, 1 June 2021.

The case that I received was not what I ordered. A red case was delivered instead of the purple that I ordered. I suspected that this was going to happen, since I have asked them previously to double check that the correct colour is delivered.

I have requested for them to either send me the correct case or give me a full refund. They have indicated that they will liase with their delivery department.

I am not happy that they sent me a red case instead of the purple I ordered. They could have asked me before just sending what they have.

I will definately never buy from them again.