No goods no refund ****

Very poor customer service experienced from Shaida, I ordered items on the 9th December 2021 to be delivered by 24 December, no ETA on delivery multiple calls to follow up on the progress, so I requested a refund. It's now close to 2 months later no delivery and the refund process which is supposed to take 5 days after 12 days still nothing, ignoring my calls. I believe this is a ****.