DO NOT USE: they will not complete order, will not refund, will not respond

I made an order on the 20th March.

On the 6th April, I emailed to ask where my order was, since the website said 5-7 days shipping. I then received a tracking number that showed that the item was only picked up for shipping in China on the 8th April - meaning they only started shipping after I asked where it was.

On the 21 April, it showed as received in PTA by Cable5.

On the 7th May, I emailed again to ask where my order was. No response. On the 17th May I emailed again to ask for a refund if they weren't going to deliver. No response. On the 18th May I called *** and left a voicemail. No response. On the 30th May I called again, no response.

They obviously have no intention of completing the order.