Cable5 ****!

I ordered a metal case with keyboard for an ipad on 13 Jan 2022. I received a kiddies plastic blue cover. I immediately email Cable5 and they said they will collect the incorrect item and replace it with the correct item. When I asked when they will collect the item they give all kinds of excuses like, "they are waiting on the courier to give them a tracking number." Next few days go by and I ask again, then they would say "what is the collection address". It never changed! Then I ask a few days later and they just apologize but they dont actually do anything about it.

At this point I feel they are a ****! You get a cheaper version of what you ordered and paid!!!!!!