Refund- We do not need your Money

<p>I wish I had a way to start explaining how dissappointed I am with Cable Applications , We requested a quote from them and they sent us the quote we paid for the quote nd went to them to collect the equipment and on the day we are told that they do not have stock for some of the equipment and they will contact us when stock has arrived .</p> <p> </p> <p>How do you accept payment for stock that you do not have?</p> <p> </p> <p>We accepted the instance and waited then we receive a phone call from the Sales Rep(Thuso) and He tell us the stock has arrived but we need to pay extra R136.00 </p> <p> </p> <p>How do you charge a customer additional amounts after invoicing them?</p> <p> </p> <p>We went to Cable applications to collect and to dispute this , hm I have never seen a terrible customer service like the one we received , a gentlemen to be respectfull by the name Chrishen (hope I have the spelling right) after we disputing the additional charge he goes ok , If you do not pay I will refund your money , thinking he is probably not s****ed enough to speak to customers , we ask to speak to his senior and a Very busy Senior who did not even want to speak to us suddenly appear is name Raineer( If I have the spelling correct as well) he is the CEO we are advised and now we thinking ok , our issue will be resolved and here he goes yaaaa the pricing have changed and there is nothing he can do , and since his manager told us fo the refund we just then realise that they actually do not need our bussines and they telling us to take our money and leave .</p> <p> </p> <p>We then fill out a refund request form and in talking Ranieer said It will take 2-3 days for the refund to be processed and on the buttom of the form Chrishen wrote (Refund normally takes up to 7 days )</p> <p> </p> <p>This place they do not care for customers or they have enough or they have bigger customer base that a customer who buy for +-110000.00 is nothing they need bigger spending customers , they refunding us portion of what we spent with then R3000.00 for R136.00</p> <p> </p> <p>https://www.cables.co.za/</p> <p> </p>