Very poor service and accomodation

<p>I booked my family in Cabana Del Mar 23 in Winkelspruit 2 weeks in advance as we were planning to stay there on our way back from Shelly beach (9.07-13.07). I paid in the deposit and admin fees and I paid the balance in the week before we could visit. Upon arrival we picked up the key from security and when we inspected the accomodation we found that it was not up to standard and certainly not what was pictured on the website.I then emailed Asha Harkoo complaining and I asked her for a refund as we were only spending 1 night there as my kids refused to stay any longer. She didnot respond nor did she refund my deposit until a week ago which is more than a month down the line. I am still waiting for her to respond to the pictures I sent her and some sort of compensation for deceiving and inconveniencing us. Surely there must be some law against people that falsely advertise?</p>