BJ
Burt J
1 reviews | Active since Oct 2012
14 Feb 2024, 16:16
Stay away!!
What an exceptionally dissapointing experience! I made sure to place my Valentine's order already on the 2nd of February, knowing that flower businesses are overwhelmed on this day. Nevertheless, it's now 16h15 on Valentine's Day and my wife still has not received her flowers! I don't even know if it will arrive in time before our business closes at 5pm.
I think this is pathetic to say the least!
On phoning the owner now (Alan) he did not even know where the order is or when it will be delivered?? I mean we are in Fourways Johannesburg, which is not in an outlying area!
I would most definitely NOT recommend anybody using Caari's Flora in the future. You are only going to be disappointed!!
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Caar'i flora's replyOfficial
16 Feb 2024, 11:36We have diligently tracked your recent order and regret to inform you that we were unable to ascertain a delivery time as there was no indication provided within the order details. Upon further review, it appears that the order was placed outside of our designated working/delivery area, as clearly outlined on our website.
We kindly remind you that our website explicitly states that orders are subject to certain terms and conditions, including but not limited to floral selections being contingent upon market availability in terms of quantity, quality, and variety. This information may have been overlooked during the ordering process.
Unfortunately, in an effort to assist you, we accepted this order, a decision we now most certainly regret. In hindsight, we should have cancelled this order immediately.
Despite these circumstances, we have taken the initiative to cancel your order and have requested our payment partner, PayFast, to process a refund promptly.
While we strive to provide exemplary service to all our customers, we must express our disappointment in the conduct displayed. We find your behavior to be both obnoxious and rude.
Additionally, we have noticed your comments on various online platforms, which we perceive as defamatory. We kindly suggest that you reconsider and remove these comments. As a reputable business, maintaining our integrity is of utmost importance to us, and we trust that you will act accordingly.
However, we would like to extend our sincerest gratitude to the thousands of other customers who have continued to support us with their patronage. It is through their trust and loyalty that we are able to thrive as a business.
Regard
The Caar'i Flora Team
Regard
The Caar'i Flora Team
Caar'i flora's reply16 Feb 2024, 11:36
Official
We have diligently tracked your recent order and regret to inform you that we were unable to ascertain a delivery time as there was no indication provided within the order details. Upon further review, it appears that the order was placed outside of our designated working/delivery area, as clearly outlined on our website.
We kindly remind you that our website explicitly states that orders are subject to certain terms and conditions, including but not limited to floral selections being contingent upon market availability in terms of quantity, quality, and variety. This information may have been overlooked during the ordering process.
Unfortunately, in an effort to assist you, we accepted this order, a decision we now most certainly regret. In hindsight, we should have cancelled this order immediately.
Despite these circumstances, we have taken the initiative to cancel your order and have requested our payment partner, PayFast, to process a refund promptly.
While we strive to provide exemplary service to all our customers, we must express our disappointment in the conduct displayed. We find your behavior to be both obnoxious and rude.
Additionally, we have noticed your comments on various online platforms, which we perceive as defamatory. We kindly suggest that you reconsider and remove these comments. As a reputable business, maintaining our integrity is of utmost importance to us, and we trust that you will act accordingly.
However, we would like to extend our sincerest gratitude to the thousands of other customers who have continued to support us with their patronage. It is through their trust and loyalty that we are able to thrive as a business.
Regard
The Caar'i Flora Team
Regard
The Caar'i Flora Team