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Worst customer service on the planet.

Firstly when I arrived to rent the vehicle the two gentlemen that assisted me were very polite and nice. They showed me the vehicles that were available and I chose one that had just come in as it was a bit bigger. They noted that the vehicle had not been cleaned and that it was terribly dirty. I expressed that this did not matter to me as long as they were okay with it that the vehicle would be returned to them in the same condition. They agreed to this and noted that I would not have to have the vehicle cleaned and that they would note this on the inspection form.

Upon inspection the agent that assisted me had a lot of trouble completing the inspection as the car had dust and mud on it, however the inspection was completed. The inside of the vehicle was full of sea sand all over the back seats. They also noted on the inspection sheet that the vehicle had not been filled with fuel and that the cage was under a quarter of a tank. None the less I accepted the vehicle as is.

3 days before I was due to return the vehicle a rather unpleasant lady from their office called and asked whether I would be returning or extending the hire. I said to her that thus far I should return on the 31st as agreed, however should that change I will call them back. She noted that should I return the vehicle I need to do so before 12 on the 31st.

The date I specified on the rental agreement contract was for the 31st of March. I returned the vehicle on the specified date before 12 as per their request.

Upon return the lady who was not there the day I rented the vehicle was VERY rude. She noted that she could not do the inspection as the car was too dirty. I expressed to her that the car was cleaner than when I took it as I had it washed the day I took the vehicle. She refused to do the inspection.

I was then told my deposit would be refunded within 10 working days. On the 10th working day I contacted them to chase this and they started to process this. They noted that they will refund and once done send me proof of payment.

Later that day I received the proof of payment along with what they call a final invoice. Basically the charges on this invoice were absurd and I responded to them noting that I did not accept their final invoice at all! They wanted to charge me R600.00 for returning the vehicle instead of extending (3days rental) I noted that I will not accept this as my signed contract stated return on the 31st. They also wanted to charge me further monies for cleaning of the vehicle (that they gave to me in a terrible state) , petrol (when I was given an almost empty vehicle) and an admin fee (after all the monies I had already paid for the rental, including a % based additional fee for paying with a card). All this totaling almost R2200.00.

I have sent a detailed objection email to all the charges in a break down to them, but they could not be bothered to respond to this.

I have no choice but to refer the matter to the small claims court now as this is clear **************** and I am so tired of rental car companies like this one who has this kind of bad business practice and the consumer has no option but to just accept the same as they simply could not be bothered to respond.