Can we end this endless cat and mouse game

Hello Andrew I have no other option than to try and reach out to you like this After so many emails and getting no proper answers to my questions let me try again. I was not happy with the Laptop you sent me, I returned it the next day and ever since it has been a cat and mouse game trying to get a refund. As discussed charge me your 15% or whatever the postage and fees cost and please can I get the rest refunded as per your Terms and Conditions. Did it have to go this way? Can it just end now please.