C-way

I have wifi through C-way computers, i had to do a location transfer on my Fibre last month, i have phoned them on multiple occasions to do the transfer and i have also told them that i need the wifi as soon as possible as i work from home. It now has been more than a month without wifi. i sent them an email about two weeks back that i would like to cancel my wifi and seems like they decided to not cancel it. I now am paying R700 for wifi that i cannot use. I am very unhappy with this level of service.