C-Sure service

<p>I am highly disgusted by the service i have recieved for C-sure, I sent my phone in for repairs on the 23rd of November 2016, I then got asked to pay my excess which I did. I have been back and forth with C-sure. When you finally get put through to a consultant they dont speak on the phone and put the phone down on you. I have been told numerous times as well that it has gone in for Authorisation and surely that cant take up to a 2 months for that to Happen . Two week ago i spoke to a Siphwe and was told he will make sure it get Authorised and i heard nothing. Last week i spoke to someone else and got told they are sending it to Cell C Eastgate and ill get a notification once it arrives and today on the 9 Feb i decided to follow up and i get told it hasnt been Authorised yet but a lady by the Name of Nancy said they are authorising it and i shopuld get a sms at either 10am or 4pm when my new Iphone 7 has been sent to the supplier. She was the only one that was willing to give me her email address and for her to send me a waybill number so i can track the phone. I have never had such bad service in my life. I deal with customers on a daily bases and id never put a client through that. Your SERVICE IS DISGUSTING!!!! </p>