C-sure Bad customerr service

This is the worst company to communicate with. Don't ever insure with them. I'm not even going to use Cell C as my next service provider anymore because of them. My son's phone was ****** in June 2018 and I've been trying to get a response from Csure (Cell C Insurance) clarifying why the claim was rejected. Even if its to point me to a clause in the contract. This follow up was on the advice of Cell C. Correspondence to date:

• 24 July 2018 – Amanda – response – still with the underwriters

• 8 August 2018 – Khatahong – response – went to the underwriters on 25 July 2018

• 16 August 2018 Nkandla – response – with senior management

• 27 August 2018 – Kevin – emailed management – will receive a response by 31 August 2018

• 6 September 2018 – Charmaine – with senior management – requested escalation manager but was told that management not available. When I became upset she pretended not to hear me and put the phone down.

•7 September 2018: spoke to a lovely lady (Patricia)who followed up and advised me that her manager Seraag would call me. To date I’ve had no communication from him.

- follow up email sent 12 September 2018. (really struggled to send an email as it kept bouncing back. Only worked when sent from Cell C address). All I want is clarity but being completely ignored. How can a professional company act this way. Please don't ever insure with this company.

Ticket number: 999649