Lack of customer service and sales

Re: Bytes/Vodacom sales of new contract At the beginning of August, I called 1950 from my Vodacom handset, I dealt with Godfrey whom at the time offered me the following – Smart M top up, 400min 400 sms, 900mb plus 1 Gig additional data per month for 24 months for R319-00. Godfrey said he would do transfer of ownership and took all my banking details and ID, He stated that I would be contacted back by himself. 3rd August I spoke with Tina from 1950 – she also said she would call back 6th August – I spoke with Phillie whom advised she would sort out my contract, I asked why I was **** to and for a written response, I was asked to email her all my bank statements and ID copy to ********** she received all my details but never responded to my request 17th August I called in and spoke with Tina and she told me the contact would be processed but it was different to what I was originally promised by Godfrey, Given that I was still being **** to be by Byte Technology gorup I asked to speak to Phililie, Phililie was not willing to take my call but eventually she did and said the manner in which I speak was not accepted however I’m the one being **** to?!?!? Yet I must not get upset. I asked where my email was that I requested on 6th August she categorically said the back office had sent it, Weird that a back office would send written communication in regards to her staff lying to clients telephonically. She advised that the email would be requested to be resent from the back office with the original date stamped attached and promised me that it had been sent prior, no email received at the time of this communication. I was told my contact would be active in 24hours, this was Friday. 20th August I called in regarding my contract not active and was first told 1950 does not do it then I had my intelligence questioned as when I asked to be put through to Phililie I was told she does not have a phone at her desk, she needs to come take the call, Phililie refused to speak with me and told the agent to take my ID number and she would activate my contract. The contract was active 10 min later Here is what I want from Byte/Vodacom sales working at byte - My contract confirmed in writing, Smart M Top up including 400min, 400sms, 900mb data plus and additional 1G data every month for 24 months at R319-00 not the R359-00 told to me by Tina, I want what was promised by Godfrey - A reason why I was **** to by several staff - Phililie attitude and lack of customer relations is of concerning nature, not only does she allow her staff to lie, she herself promotes it not really being a team leader now. - I want my written apology that was categorically told to me that it was sent by the back office emailed to me **********

Glen orritt ********** 300