NIGHTMARE experience; DISGUSTING Service

<p>Problem after problem occured when using this booking site! They seem cheaper than even the airline itself but dont let this entice you, its not worth it</p> <p>1.I booked a ticket thinking I was all organised and then +- hour later receive an email stating that my booking was unsuccessful. Upon enquiry they said the booking was rejected by the actual airline...probably because the advertised price on BYO was cheaper that the actual airline because they dont link adn update the website often enough</p> <p>2. The price advertised on the website and the total cost when I clicked pay and the amount that came off my credit card where so castly different- about 10% more!</p> <p>3. They took the money off my credit card and then I got told I would be refunded 5-7 working days later-a lie! I used the online chat functionality twice adn the people chatting cant help you...not sure of their purpose?? I emailed every day for a week and got no reponse-not even an update of progress. I then phoned the call centre to get told , oh she can see it has been approved for refund and should relfect in a few days...that wasnt so hard to tell me-email me!</p> <p>4. I eventually get the money back in my account- after so much follow up and like a month later only to see that I have lost moeny and the whole nightmare actually cost me money because of what I presume to be exchange fluctuations but the webist offers a SA call centre number and quotes your flight in ZAR. So there mess up has just cost me money and a whole lot of time.</p> <p>NEVER EVER USE THIS WEBSITE UNLESS YOU WANT TO LOSE MONEY AND GET NO PRODUCT AND NO SERVICE!</p>