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 Hi Muwanwa, We are sorry to hear you were unhappy with your experience. We always take the utmost care when transporting our clients’ belongings and, in particular, advise that televisions be transported in dedicated TV boxes for maximum protection. This was discussed with you before the move and, although a TV box was not taken, we fully wrapped your TV using bubble wrap, box covers, and moving blankets, as promised. Unfortunately, televisions are among the most fragile household items and, even with the greatest care, they remain vulnerable to damage. This is why we strongly recommend that all clients take All-Risk insurance or use their own household insurance, to cover the rare instances where an item may suffer damage. In your case, no insurance was in place. The fact that the TV was the only concern raised after your move reflects the overall care and attention our teams take with every client’s belongings. Our crews arrive on time and handle every item with care; however, even with all precautions, it is impossible to completely eliminate the inherent risks of moving items — especially delicate electronics not designed to be transported long distances. Without the added protection of a TV box, there is always a higher risk of damage, and no amount of bubble wrap or moving blankets can make electronic equipment completely damage-proof. The damage was only reported to us after delivery, once our team had left the site, which meant we could not inspect the TV to confirm when or how the damage occurred. Despite there being no evidence of negligence on our part, we still engaged with you and offered a fair goodwill compensation as a gesture. Unfortunately, this offer was declined, and a request was made for an amount exceeding the full cost of your move. We regret that we could not reach an agreement in this matter, but we would like to reassure all our customers that nothing is ever loaded onto our trucks without full protective wrapping, and we take pride in providing professional, careful service for every move. 
Our amazing reviews online is a testament of our 100% commitment to delivering exceptional service at all times.— The Buzz Movers Team