DW
De W
1 reviews | Active since Jul 2023
02 Apr 2025, 14:10
Buzz movers Bad service and lost items
I moved from Cape town to North west because i stay in a complex they charged an additional 2000.00 for a shuttle, on the day of the move a small truck arrived to pick up furniture, I also took the more expensive option for any damages or loss, winter clothes and items went missing. I had to ask every day for an update till today I just received one of the many missing items. Poor service, Luan who helped me just said the insurance on items is only in the case of a fire or water damage. I am cery disappointed with the service.
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Buzz Movers's replyOfficial
03 Apr 2025, 08:26 Dear De Wet, Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. We take all feedback seriously and always strive to deliver the highest standard of service. We would like to take this opportunity to clarify a few details regarding your move: Upon delivery, we personally counted and confirmed all boxes with you, and at the time, it was agreed that everything was present. Only one item – a small pump – was later reported as missing. This item was found loose on the truck (not packed in a box as required) and was promptly returned to you via courier. Regarding the shuttle fee: Before quoting or invoicing a client, we always ask about truck size restrictions. We also conduct a pre-move courtesy call a few days before the move to confirm whether there are any access or size limitations at either the loading or delivery address. We rely on accurate and transparent feedback from our clients in order to plan accordingly. If we are not made aware of any truck size restrictions, we unfortunately cannot prepare in advance. In such cases, we may be forced to make last-minute arrangements for a shuttle to ensure your furniture is moved safely and efficiently. You selected our Exclusive Option, which includes Goods in Transit (GIT) insurance. As per our terms and conditions (shared prior to booking), this insurance covers loss due to fire, accident, hijacking, and similar major events—not general damages or missing loose items that were not packed properly. We understand how stressful moving can be, and we always aim to keep communication open. Our team, including Luan, did respond to your queries throughout the process and ensured the safe return of the only item confirmed to be missing. We appreciate your feedback and remain available to discuss and resolve any outstanding concerns directly. Our reputation is built on excellent service and transparency, as reflected by our many positive reviews. That being said, we’re always committed to improvement. Kind regards, Buzz Movers Team
Best regards,
Buzz Movers's reply03 Apr 2025, 08:26
Official
Dear De Wet, Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. We take all feedback seriously and always strive to deliver the highest standard of service. We would like to take this opportunity to clarify a few details regarding your move: Upon delivery, we personally counted and confirmed all boxes with you, and at the time, it was agreed that everything was present. Only one item – a small pump – was later reported as missing. This item was found loose on the truck (not packed in a box as required) and was promptly returned to you via courier. Regarding the shuttle fee: Before quoting or invoicing a client, we always ask about truck size restrictions. We also conduct a pre-move courtesy call a few days before the move to confirm whether there are any access or size limitations at either the loading or delivery address. We rely on accurate and transparent feedback from our clients in order to plan accordingly. If we are not made aware of any truck size restrictions, we unfortunately cannot prepare in advance. In such cases, we may be forced to make last-minute arrangements for a shuttle to ensure your furniture is moved safely and efficiently. You selected our Exclusive Option, which includes Goods in Transit (GIT) insurance. As per our terms and conditions (shared prior to booking), this insurance covers loss due to fire, accident, hijacking, and similar major events—not general damages or missing loose items that were not packed properly. We understand how stressful moving can be, and we always aim to keep communication open. Our team, including Luan, did respond to your queries throughout the process and ensured the safe return of the only item confirmed to be missing. We appreciate your feedback and remain available to discuss and resolve any outstanding concerns directly. Our reputation is built on excellent service and transparency, as reflected by our many positive reviews. That being said, we’re always committed to improvement. Kind regards, Buzz Movers Team
Best regards,