1 reviews | Active since May 2025
Avoid Buzz Movers – Hidden Costs, Deceptive Practices, and Poor Service
My experience with Buzz Movers was extremely disappointing and concerning. They include hidden costs that are not disclosed in the original quote, only to surprise you with an additional R800 charge, claiming it’s an “incentive” for the movers because they had to walk further than expected. This was never agreed upon, and they withheld my furniture until the amount was paid. They also do not use their own trucks, they operate as a third-party using the branding and trucks of other well-known moving companies, without disclosing this to customers. Their claim of handling goods "with care" is misleading, I experienced careless treatment of my belongings. This isn’t an isolated case. A colleague of mine had the exact same experience, which points to a recurring pattern in how they operate. When you try to raise any concerns, the attitude from the person on the phone is rude, defensive, and unprofessional. He even threatens legal action and demands that bad reviews be removed, behavior that is both intimidating and unacceptable. The positive reviews online are highly questionable possibly from employees or people close to the company. I don’t know anyone who’s had a good experience with them. Avoid at all costs. Dishonest, unprofessional, and not transparent. You deserve better when trusting a company with your belongings.
We are sorry to hear that you were unhappy with your experience and regret that you feel this way. We take all feedback seriously, even when we disagree with the version of events presented.
To clarify:
- Charges: All costs are outlined in our Terms and Conditions and discussed with clients before work begins. Additional charges only apply in specific circumstances (e.g. unexpected access challenges such as long walking distances, stairs to high-up apartment floors, or additional loads). These are standard industry practices, but we agree that they should always be explained clearly in advance, and that is why we are one of very few companies that give each client a courtesy call after booking to discuss all of these limitations, and we rely on the clients to give us honest feedback in this regard.
- Transport Fleet: Buzz Movers operates its own branded vehicles and also uses accredited subcontractors ONLY if we have an unexpected breakdown. This is disclosed in our agreements and is common practice in the removals industry. All subcontractors work under our supervision and according to our service standards.
- Handling of Goods: We do our utmost to ensure belongings are handled with care at all times.
- Client Communication: At no stage do we threaten clients to remove reviews or withhold items ********ly. We encourage constructive feedback and handle concerns within a professional framework.
For future clients, it is important to note that if movers are required to carry large, heavy items over unusually long distances (e.g. more than 150m) or into high-rise buildings, this will carry an additional cost. This is due to the extra time and physical effort required. Similarly, if the inventory provided by a client is incomplete or significantly understated, additional charges may apply to cover the extra resources needed.
We believe in being fair and transparent — in fact, we often go above and beyond by accommodating minor extra items without additional cost. However, in cases where the scope of work is substantially different from what was quoted, extra costs are unavoidable.
We are disappointed that your experience did not reflect this, but we remain committed to providing a professional and transparent service to every client. Out of hundreds of moves completed, the overwhelming majority are successful and reflected in our positive reviews.
We will continue to use feedback such as yours to improve communication and ensure expectations are clear from the start.
Kind regards,
Buzz Movers
We are sorry to hear that you were unhappy with your experience and regret that you feel this way. We take all feedback seriously, even when we disagree with the version of events presented.
To clarify:
- Charges: All costs are outlined in our Terms and Conditions and discussed with clients before work begins. Additional charges only apply in specific circumstances (e.g. unexpected access challenges such as long walking distances, stairs to high-up apartment floors, or additional loads). These are standard industry practices, but we agree that they should always be explained clearly in advance, and that is why we are one of very few companies that give each client a courtesy call after booking to discuss all of these limitations, and we rely on the clients to give us honest feedback in this regard.
- Transport Fleet: Buzz Movers operates its own branded vehicles and also uses accredited subcontractors ONLY if we have an unexpected breakdown. This is disclosed in our agreements and is common practice in the removals industry. All subcontractors work under our supervision and according to our service standards.
- Handling of Goods: We do our utmost to ensure belongings are handled with care at all times.
- Client Communication: At no stage do we threaten clients to remove reviews or withhold items ********ly. We encourage constructive feedback and handle concerns within a professional framework.
For future clients, it is important to note that if movers are required to carry large, heavy items over unusually long distances (e.g. more than 150m) or into high-rise buildings, this will carry an additional cost. This is due to the extra time and physical effort required. Similarly, if the inventory provided by a client is incomplete or significantly understated, additional charges may apply to cover the extra resources needed.
We believe in being fair and transparent — in fact, we often go above and beyond by accommodating minor extra items without additional cost. However, in cases where the scope of work is substantially different from what was quoted, extra costs are unavoidable.
We are disappointed that your experience did not reflect this, but we remain committed to providing a professional and transparent service to every client. Out of hundreds of moves completed, the overwhelming majority are successful and reflected in our positive reviews.
We will continue to use feedback such as yours to improve communication and ensure expectations are clear from the start.
Kind regards,
Buzz Movers