BuyOut - NOT Recommended

I placed an order at the beginning of lockdown. I understood that I would have to wait for regulations to be lifted before delivery could take place. Delivery was scheduled to take place today (12 June 2020). I had to follow up on my order. Delivery was not made because I did not answer my phone (I did not miss a single call so this call was clearly not received). On following up (at around 12pm), I was told that deliveries no longer take place after 12. I explained that I have waited a long time for delivery and it was not my fault that no one called me. The drivers did not even try deliver to my address. I asked if they could send someone to deliver but this wasn't going to happen. I then offered to drive to the warehouse (at least a 45 min drive from my location) myself to collect my package but the superiors of Buyout were unable to accommodate me. This is unacceptable and I would not recommend doing business with this company. I've waited weeks for my package and who knows how long I will again have to wait...