Terrible service, don't respond, ship incorrect goods

I ordered a Microsoft Office key from them, 4 days later the package arrived from them with a MikroTik RouterBoard instead. Upon emailing their sales department, someone who claims to be their CEO and using their "Contact Us" web form for 3 days i got no response, a days later a courier arrives at the door to take the wrongly delivered package away but with no correct package. After many emails i finally manage to get hold of someone in the office to just be told that they now suddenly have no stock and don't know when they will get it I have since asked for a refund and as usual cant get a response from them