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JV
Jan V

1 reviews | Active since Dec 2018

07 Dec 2018, 16:09

STAY AWAY!!!

bought a Samsung gear 3 from Buyanything.co.za - but what a joke - after I paid over the money they then claimed that they do not have any stock and will refund my payment to me. HAHAHA, trying to get hold of them is like near impossible with over 30 phone calls and emails to them. The Silence is overwhelming on their side. The “manager” is never available and will come back to you. I have left 15 messages for him and till today have not received as much as a email from them back, not even to mention the voice messages poor …. must give to him and bear the grunt of his . They DO NOT have the option to speak to the “Finance Department” as it seems there is none. Then there is also the other problem that the lady that is at sales is working for another company – as per her email ********** and the “manager” Mr B ‘s email is full and may have also blocked my emails as they come back as undelivered

The call center is always going over to music and keeps on playing for 3 minutes till it cuts you off. EXT 100, 105 ,101 is never available to assist, there technical department do not answer the phone from a Monday to a Friday. Not even to mention that the sales department that is supposed to be open from 08:00 to 17:00 Mondays to Fridays is basically never there.

Whatever you do, think twice of even 50 times before you go and buy and thing form them as you will only be getting a big amount of frustration and a little amount of joy.

This was supposed to be a birthday present that turned into a nightmare

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Replies (2)
buyanything.co.za
buyanything.co.za's reply08 Dec 2018, 10:29
Official
Good day, firstly I need to apologize for the poor service provided over the past two month. We always hold the highest possible standards of service. We made a judgement error in a joint venture partnership with another company which was aimed at growing our product range. The has resulted in system problems as well as listing of products which caused delivery issues. We have already discontinued the partnership and discontinued all the products that has been problematic. We are committed to having the issues resolved and all the customer who requested refunds will be completed within this week. Further to our apology, we will also offer each customer a free gift to the value of R250 as a way of extending our apology. Kindly email me your order number to *** in order for me to resolve this.  Kind Regards, Jan Wilkens
JV
Jan V's update07 Jan 2019, 11:46
Reviewer Update
The worse service ever Jan Wilkens the “ceo” request you to contact him directly to get your “problem resolved” and does not answer nor respond to any email that was send to him. The email on the company’s t&C does not work ********** and the phone no seems that there is no one working there any more to answer the phones. Not to mention that the address on their site does not belong to them. It’s been a month now since Mr Wilkens has requested my order no and he is shining in his fast responses – NOT. JAN WILKENS YOU HAVE STATED THAT : “ We are committed to having the issues resolved and all the customer who requested refunds will be completed within this week. “ AND NOTHING HAS CAME OF THIS. 1. Thus now my questing if the company does not answer their phones, the basic email address does not work, the “CEO” does not respond to emails, the stated address is not there place off business? What are we to do? IS THE Physical address for receipt of legal service (also postal and street address): **************, Wilkoppies, Klerksdorp, 2571 (marked for attention: MD and Legal) AS PER THEIR T&C’s PAR 21 THE CORRECT ADRESS?? OR IS THIS ALSO A FALSE ADRESS?? 2. Is buyanythng not currently contravening the Consumer Protection Act by the way they do their business? Also are they not currently then also busy with false advertising?