Service level is subpar

I bought an incorrect item and when I tried to return it they told me the item was missing the packaging foam and a plastic. And, I'm not sure about the plastic, but I'm definitely sure the foam was inside the box. So, I ultimately had to have them send me back the "wrong" item.

Also, their response times are unacceptable. I found that they don't respond to emails sometimes (or they take long) and when you try to call their phone, there is absolutely no answer. Their communication is quite scanty.

Perhaps mine is an isolated incident but I didn't have a good shopping experience with them. I guess I'll just stick with Takealot.