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Good day, firstly I need to apologize for the poor service provided over the past two month. We always hold the highest possible standards of service. We made a judgement error in a joint venture partnership with another company which was aimed at growing our product range. The has resulted in system problems as well as listing of products which caused delivery issues. We have already discontinued the partnership and discontinued all the products that has been problematic. We are committed to having the issues resolved and all the customer who requested refunds will be completed within this week. Further to our apology, we will also offer each customer that we have delayed orders or refunds over the past month a free gift to the value of R250 as a way of extending our apology. Kindly email me your order number to *** in order for me to resolve this.  Kind Regards, Jan Wilkens