JB
Johan B
1 reviews | Active since Nov 2018
20 Nov 2018, 11:48
BuyAnything the worst online **** site in South Africa
My order for a Xonix watch was processed on the 25th of October 2018.(payment was received). On the 5th of November 2018 after numerous calls (if you could get hold of someone..) and endless e-mails, I finally put my order to "return" The next day I got an e-mail stating that the money was paid via their FNB acc to my Capitec account. Today is the 20th of November 2018. No money is reflecting in my bank statements, yet So again I am sending out countless Emails to their sales department, without any response.
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buyanything.co.za's replyOfficial
08 Dec 2018, 10:33Good day, firstly I need to apologize for the poor service provided over the past two month. We always hold the highest possible standards of service. We made a judgement error in a joint venture partnership with another company which was aimed at growing our product range. The has resulted in system problems as well as listing of products which caused delivery issues. We have already discontinued the partnership and discontinued all the products that has been problematic. We are committed to having the issues resolved and all the customer who requested refunds will be completed within this week. Further to our apology, we will also offer each customer that we have delayed orders or refunds over the past month a free gift to the value of R250 as a way of extending our apology. Kindly email me your order number to *** in order for me to resolve this. Kind Regards, Jan Wilkens
buyanything.co.za's reply08 Dec 2018, 10:33
Official
Good day, firstly I need to apologize for the poor service provided over the past two month. We always hold the highest possible standards of service. We made a judgement error in a joint venture partnership with another company which was aimed at growing our product range. The has resulted in system problems as well as listing of products which caused delivery issues. We have already discontinued the partnership and discontinued all the products that has been problematic. We are committed to having the issues resolved and all the customer who requested refunds will be completed within this week. Further to our apology, we will also offer each customer that we have delayed orders or refunds over the past month a free gift to the value of R250 as a way of extending our apology. Kindly email me your order number to *** in order for me to resolve this. Kind Regards, Jan Wilkens