Shocking customer service and possible ********

<p>We purchased a Samsung fridge in Oct/Nov 2016, and have battled ever since to "register" for our rewards - have sent through 10 images of receipts and serial numbers which they constantly claim that they cannot see / have not received (yet we get a sms after sending the email - so must have been received). So I phone....oh my word!!! 25 minutes on a phone call with Luke - resend all the images again!! I cannot afford to hold on for another 25 minutes from my mobile, so I ask - please send me an email / sms confirming all is in order (since you keep sending me these saying ity is not in order...) and lo behold - no they cannot do that - the system is a noreply email. So I say, I don't want to reply to your email, I want to receive an email saying all is in order - no they are unable to send correspondence out??? So how the hell have I been receiving all these messages from you regarding the documents?? So I ask to speak to the floor manager - maybe he has permissions to send correspondence - NO - they are NOWHERE to be found....reading other reviews, I so understand why people are callling this company A ****. I even asked "Luke" - somehow doubt that is his real name - if they keep giving people trying to claim all this runaround to stop them from claiming the rewards. So if you see this company involved in some reward program or competition - please realise you need to brace yourself for a long uphill fight to get what you have been promised.</p>