Poor service

<p>I am trying to redeem my voucher for the Samsung buy and get holiday, I have submitted my first preference but was advised that it was not available. I have submitted my second choice on 24/01/2017 and have still not received confirmation. I have tried contacting the contact centre on numerous occasions. I eventually got through to Lukmman last Wednesday but he gave excuses on how he could not assist. After persisting he put me on a 5 minute hold and then dropped the call. I called again and spoke to Russell who advised that he would help and all will be sorted. However I had still not received further feedback and called back on Thursday and spoke to Frankie who advised that they were waiting for the Pin code from Protea hotel and this normally takes 24-48 hours. I am still waiting and have tried calling every hour on the hour for assistance but remain on hold. </p> <p>I would really appreciate a prompt response as my concern is as it gets closer to the date the hotels there is no availability and I need my specific dates. I do not want to just settle due to their slow response.My voucher expires on 31/03/2017. Please advise if we are given last preference due to the voucher, if so this is a *******. </p>