MISLEADING INFORMATION

I was sold a plan that offers a hotel discounts by one of the Butler and Noble sales consultants, I agreed on paying a monthly premium, but came July the 10th where my firs premium had to go off. Butler and Noble debited my account with an amount of R8550. I then called the company and spoke to Ashadiya Moosa who told me to put my complaint in writing and send it to membership's [Email Removed] of which I did. I then had to call them again to check if they received my email, I was advised that I have to wait 24 or 48 hours that's their turnaround time. I called again after two days then I was only advised to send through my bank statement. The whole of last week I have been calling this company with no luck of getting my money back. I have been calling them back on ***but the phone just rings. THIS IS PATHETIC AND POORCUSTOMER SERVICE