SK
Sibusisiwe K

1 reviews | Active since Dec 2019

02 Aug 2020, 10:25

Exceptional Service from Butcher block

I am absolutely amazed and so impressed by Butcher block’s care for customers. I placed an order through Mr D food and it timed out when I was selected the payment option so I decided to go all the way back and reorder only to find my card gets debited twice for the same order. When Butcher block received this, they called Mr D to contact me because they were concerned they received the same order twice. I informed them that I meant to place one so one was deleted for me and I was refunded. To top that Butcher block called again to tell Mr D they were out of the cooldrink I had chose and gave names of the ones they had. This is honestly exceptional. 90% of restaurants would have prepared 2 meals because it’s more money for them, and I’m sure everyone who has ordered online from other restaurants has had an experience where they give you coke but you wanted sprite without even calling to ask you what you prefer it’s just a surprise when you get your order.

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