AWFUL AND WORST EXPERIENCE FROM START TO FINISH

Good day please note as per email sent on the 30th May 2021 with no response. I would like to bring to your attention the most pathetic experience ever had this evening at your Butcher Block venue.Sorry to be the bearer of Bad News but the **** your staff has to deal with from customers is absolutely sad.Entered at 8pm and left at 11pm. 1. Upon entering was pleasantly greeted and seated by your waitress. 2. Ready to place our order and to our dismay was advised our drinks will be ordered from Lord Prawn as Butcher Block Umhlanga is unable to serve alcohol currently. After quite some time of debate your staff managed to retain us hence the reason for staying. My drink order was then changed 3 times and eventually just I JUST said PLEASE GIVE ME ANYTHING YOU WANT ME TO DRINK. Frustration build up. 3. Building up to our frustration ? we ordered and then was advised yourll dont have Black Mushrooms. We decided to leave then and there when the manager attended to us who advised he will sort it out please stay. 4. Food was not up to standard like your other branches and may I add that was the only reason we decided to try your franchise in the first place. 5. We were also given options like stirfry and chips or salad. After us questioning the manager he then advised they do butternut and spinach. 6. Last but certainly not least our BILLS arrive. We paid Lord Prawn a bill including Gratituity which was already add for NO SERVICE PROVIDED FROM THEM then Butcher Block Bill which we were charged dishonestly for reason being what we ordered from the menu was not the steak that was prepared and not the prices on the menu ( referring to the my bill attached and comparison to your menu prices) 7. We were given the Wet aged steak TO EAT and not the dry aged steak which was what we ordered WITHOUT US KNOWING UNTIL THE BILL ARRIVED. We were UNFORTUNATELY FORCED TO PAY FOR WHAT WE ATE.After all this which felt like a nightmare I have come home which such dissatisfaction and am appalled that such A Big Bold Branded Restaurant could deliver such a horrific night that will never be forgotten. The price we paid to dine here yet to go through all of this **** to put it mildly is disgusting. This was clearly a circus show and Your customers are your clowns.Hopefully I am able to get some sleep from all this that I have just poured out to you.Will be awaiting your response urgently before its taken higher.Kind RegardsMrs V Singh