Poor product, Bad Service, Unhelpful, Disappointing
I contacted Elizabeth personally, and said i'm not the kind of person that goes straight to social media, without allowing the owner to resolve the problem first. I believe you should always allow people to rectify mistakes, as they do happen in any business. Elizabeth told me I can go to social media, she doesn't care, "there are two sides to the story" she told me.
Let me also make mention, that I tried to post these pictures of my cracked and broken wooden slabs on Facebook and she has BLOCKED me... doesn't that speak volumes!
I received these slabs, EXTREMELY damp, and was told in an email by Elizabeth " the cold temp in Cape Town did not helping the drying process" even though in numerous emails I said "I am in no rush to receive my order - I will wait for it, however long it takes". They why cut the tree and the slabs in damp conditions, knowing they will probably crack in warmer conditions i.e. Gauteng where I live? Why send them from CT so damp, making it my problem if they crack? I even sent photos of how I had stacked them upright, no direct sunlight, warm room - I did everything right and then look at what I have now? Elizabeth said she will not replace them, she will not refund me, she takes no responsibility for the watcher, climate is not her problem, didn't care if I went to social media, didn't care that my heart was broken and my money wasted, told me that slabs like these (even cracked one) are in such demand in JHB I will have no problem selling them or I can just donate them. Who does this? I cant use these and she said she doesn't want them back either. Why Elizabeth couldn't you just tell me, the weather has been so damp and wet that you cant cut now, why couldn't you tell me you don't treat or seal these slabs and that they would probably crack? I'm very sorry - but what I have is not hair line cracks. I am just very glad these weren't or a wedding or a special event, I would've been more devastated than I already am. I enjoyed ordering these with you Elizabeth and I sent tons of pictures and details of exactly what I wanted. How can you just turn your back on me, when 8 out of 10 slabs and 2 out of 4 Gold ones are cracked, and two straight through! How can you be proud of this work...