Business Images - appalling customer service and questionable ethics

<p>I bought a refilled cartridge for my printer - installed it but it smeared thepaper. I reported it and asked for a service call. They sent a replacement cartridge - it also made a mess. In desperation I bought a new cartridge from them. Another mess. I sent the printer to a specialist, who informed me that the first cartridge had damaged the printer or drum. So I had to buy a new drum from the specialist. In the meantime I bought cartridges for another printer. Business Images have not delivered because they claim I owe them for the replaced cartridge. All emails to them get a response that 'management' are looking at it. Months have passed. I have shelled out for a new cartridge, R 800 for repairs and cartridges for another printer. What I have is a printer that was damaged and still does not work properly and an undelivered order that I have paid for. Do they care? Apparently not. </p>