Lerato Motloutsi Subscription Call Centre

<p>I called Business Day on the 05th August 2016 at around 11H50, I called them because we have 3 subscriptions for the Business day newspapaer and only 2 newspapers were delivered, FYI this is not for the 1st time.</p> <p>The call centre agent who answered my call is Lebo, I think his new because he was not able to check from my company name which subscription has expired. I asked Lebo to speak to his Team Leader, a guys called Lerato Motloatsi answered, the 1st thing he said was Lebo told me his not able to assist you with your enquiry, I didn't wait for him to finish I asked for his name, he said its Lerato Motloutsi, then I asked what his position is, his answer shocked me... He asked me what did I ask for? Exactly like that, what did you ask for? I said to him, is that how a supposed Team Leader speaks to a customer? He had a small fight of words going back and forth, I asked for Lebo, he put me on hold for over 15 minutes, came back and said Lebo can't help you anymore his system is off. I said Im stil adamant I won't speak to someone as rude as you, I want to speak to a manager, he put me on hold again until Nompi answered. She was apologised on behalf of her colleagues, she helped me in less than 5 minutes. She was able to check which subscription has expired.</p> <p>I plea with the Business day to train all their agents equally and the same thing to avoid such.</p> <p>Can someone in management please listen to my call and sort Lerato Motloatsi out, firstly he can't pretend to be a Team leader with such horrible customer care s****s and secondly who does he think he works for messing with a customer ike this?</p> <p>I'm so disappointed!</p>