NPS Score
-100
Recommended: Unlikely
Jul '26 - Sep '26
Frequently Asked Questions About Bushmans kloof Wilderness Reserve and Wellness Retreat
How is Bushmans kloof Wilderness Reserve and Wellness Retreat rated on Hellopeter?
Hellopeter has tracked Bushmans kloof Wilderness Reserve and Wellness Retreat across 1 reviews. Bushmans kloof Wilderness Reserve and Wellness Retreat hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Bushmans kloof Wilderness Reserve and Wellness Retreat? Write a review to help others decide.
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2014
Unacceptable Service and Lack of Response
Formal Complaint – Unacceptable Service and Lack of Response Dear Bushmans Kloof Team, I am writing to formally express my disappointment regarding the extremely poor level of service we have received in relation to this booking. On 24 July, I sent an email requesting an updated invoice so that we, as the travel agent, could settle the accommodation account for our guests. Despite the importance and simplicity of this request, I received no response or acknowledgement whatsoever. After receiving no correspondence, I followed up telephonically on 29 July and spoke to Emily. During our conversation, I again requested the updated invoice. As we prefer to have all booking and payment-related communication in writing, I immediately followed up our telephone conversation with an email to Emily confirming what had been discussed and requesting the invoice once again. Unfortunately, that email was also never acknowledged or answered. Today, 31 July, I phoned again and spoke to Jade. I explained the situation and was advised to resend the same email to the same email address yet again. At this point, I find the situation completely unacceptable. We are a travel company responsible for looking after our clients from the moment they book until the completion of their trip. The service provided by the properties we book directly reflects on us as their travel agent. When we have to repeatedly email and telephone simply to obtain an updated invoice so that we can pay you, it places us in an extremely difficult and unnecessary position. We do not conduct our own business in this manner, and we expect the same level of professionalism and communication from the properties with whom we entrust our guests.
1 reviews | Active since Feb 2014
Unacceptable Service and Lack of Response
Formal Complaint – Unacceptable Service and Lack of Response Dear Bushmans Kloof Team, I am writing to formally express my disappointment regarding the extremely poor level of service we have received in relation to this booking. On 24 July, I sent an email requesting an updated invoice so that we, as the travel agent, could settle the accommodation account for our guests. Despite the importance and simplicity of this request, I received no response or acknowledgement whatsoever. After receiving no correspondence, I followed up telephonically on 29 July and spoke to Emily. During our conversation, I again requested the updated invoice. As we prefer to have all booking and payment-related communication in writing, I immediately followed up our telephone conversation with an email to Emily confirming what had been discussed and requesting the invoice once again. Unfortunately, that email was also never acknowledged or answered. Today, 31 July, I phoned again and spoke to Jade. I explained the situation and was advised to resend the same email to the same email address yet again. At this point, I find the situation completely unacceptable. We are a travel company responsible for looking after our clients from the moment they book until the completion of their trip. The service provided by the properties we book directly reflects on us as their travel agent. When we have to repeatedly email and telephone simply to obtain an updated invoice so that we can pay you, it places us in an extremely difficult and unnecessary position. We do not conduct our own business in this manner, and we expect the same level of professionalism and communication from the properties with whom we entrust our guests.