VIP RCS *********** and Lazy Staff who do not help when we call. Clear my name I have paid.

Hi there.

I am a VIP account holder. I called them yesterday to ask how much I needed to pay to settle my account. the lady who was helping me said I owe 80.14 and I went and paid 80.20 via easy pay and this morning I come to find that I owe 120. some few cents and when I called them to find out what the story is the guy helping could see everything on my account and that I had been told a settlement amount of 80.14 and he said he will forward my matter to relevant department to help me because he could see I paid the amount I was told. Still nothing and then I received an sms from RCS to say I need to pay 122. In an instant the money has increased it may not be a lot but it's a matter of principle which clearly you don't have. In a flash I have to pay almost 50 rand because you can ****** money from customers. so on the sms I received there was a what's app number to contact in case of a query, I did as advised on the sms sent by you. Do you think the person behind the what's app ever rep**** ? No they didn't they are online and offline. What more was I expecting anyway ?? So I called the number behind my VIP card and the lady I spoke to dropped the call while I was still speaking and I called again and the guy who answered couldn't help me at all. He seemed so *********** just like the rest of all the call center staff that couldn't help me. He eventually gave me a number that I will need to call which ********** and he said it will take me straight to people dealing with this matter. I called and they didn't pick up. I called and called to no avail. Please clear my name. Your staff is a bunch of useless *********** people. Gosh I am so ****ed by this **************** and laziness to help.