Worst Trip Experience and no support or feedback from Busbus or Greyhound

Hi , Till this day i have not received any feedback or response regarding my complaint i sent to Busbud ,2 times already this past month I emailed them !

I will say this one more time , I expect a full refund for the worst possible trip ever and the fact that you guys as a company work with these pathetic companies will sink you down as well .

My Trip from 28Feb 2023 Worcester to Pretoria 1. The Bus was 1hour:30 min late and on arrival it was not a Greyhound Bus and was replaced with a CitiLiner Bus

2. Climbing on at 22pm expecting to sleep because it is late and night and that is why i booked it for a night trip so i can rest and make the long trip shorter , BUT , as soon as everyone start falling asleep someone noticed ****roaches on the blinds and everyone then woke up and saw them everywhere. 4.I picked up my food quickly from under my seat to find it full of Roaches , had to throw it all away and i did not have money on me for the trip so i had no food for the whole trip back to Pretoria 16HOURS Drive!!!!

5. When asking the driver why the Bus is so dirty they just said they don't know and the other day they also drove the same bus from Pretoria to Cape town and everyone also complained about the Roaches, so they just left it ???

6. Also the driver knew they were behind schedule so there were two stops. They just told everyone to stay on the bus, they may not go to the bathroom and they will not open the doors ! This is so unprofessional and unhuman because there was an old lady and a mother with a child that needed to go to the bathroom and they just said sorry to go sit.