VERY BAD POOR SERVICE

I am seriously furious with this company and the horrible service I've called the customer number and only get a voicemail to phone another number that doesn't work. I booked my daughter to go to jhb and return back to dbn but she got hurt and needs to come back ASAP!!!!!!!!!!! we tried to refund the ticket cause we cant seem to change the date on the app and getting hold of the customer service is non existent. I want the money back in my account not in 5 days as my money went straight to your account when i booked or I need a booking for her to come back like seriously fast there is no way she can wait 5 days with that injurie and I will not sit back and take this **** due to **** service I will make sure my complaint goes out far to all relevant people and far out for all to see and if something happens to her due to the injury and she could net get home so i can get her help believe me nothing and no one will stop me.