MR
Michelle R
1 reviews | Active since Jun 2013
05 Nov 2024, 18:44
Unhappy with service
I have been battling to get hold of someone to sort out a ticket purchased. You keep on emailing them as there, as there is no phone number and you just can't get through to someone with knowledge. I booked online, Mossel Bay to Cartonville, after I paid I received the ticket stating Mossel Bay to Cape Town to Carltonville. This is not what I booked I need it rectified Please
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Replies (1)
Busbud's replyOfficial
08 Nov 2024, 01:03Hello Michelle,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member has reached out to you directly to provide support.
We look forward to helping you,
Your Busbud team
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member has reached out to you directly to provide support.
We look forward to helping you,
Your Busbud team
Busbud's reply08 Nov 2024, 01:03
Official
Hello Michelle,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member has reached out to you directly to provide support.
We look forward to helping you,
Your Busbud team
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member has reached out to you directly to provide support.
We look forward to helping you,
Your Busbud team