VR
Venecia R
1 reviews | Active since Apr 2022
03 Dec 2025, 20:03
Unhappy
On Sunday 30 November 2025 I missed my bus from Knysna to Port Elizabeth. I reached out on the website, on the app as well as phoned and NO ONE cared to hear about the emergency I had to attend to re I missed my bus. I must say the refund policy is NOT in line with the CPA. They did not even want to give me a partial refund.
Helpful (0)
Replies (1)0
Replies (1)
Busbud's replyOfficial
05 Dec 2025, 19:24Hello Venecia,
Thank you for providing your feedback!
At Busbud, we are an online booking platform for bus and train tickets worldwide (similar to Expedia, but for buses and trains). This means that while we make it easier for you to search, compare, and book tickets, we are not the actual operators of your trip.
Because we are not the operator, we must follow the terms and conditions set by the bus company regarding missed trips.
However, we understand that unforeseen circumstances happen, and one of our specialists has contacted you via your email *** to provide additional support from Busbud’s side.
You can reach us again simply by replying to that email, and we’ll be happy to assist you further.
Best regards,
Busbud Team
Busbud's reply05 Dec 2025, 19:24
Official
Hello Venecia,
Thank you for providing your feedback!
At Busbud, we are an online booking platform for bus and train tickets worldwide (similar to Expedia, but for buses and trains). This means that while we make it easier for you to search, compare, and book tickets, we are not the actual operators of your trip.
Because we are not the operator, we must follow the terms and conditions set by the bus company regarding missed trips.
However, we understand that unforeseen circumstances happen, and one of our specialists has contacted you via your email *** to provide additional support from Busbud’s side.
You can reach us again simply by replying to that email, and we’ll be happy to assist you further.
Best regards,
Busbud Team