CO
Celeste O
1 reviews | Active since Apr 2021
10 May 2024, 16:07
Unauthorized deductions, bank account cleared.
Unauthorized deductions from my Bank account, twice same day, and no one to take accountability. How the heck can a company take money from your card without using their service, I heard a bout busbud for the first time today, and then to find out that the charges were from outside South Africa, how do I ever get my money back I am By no means wealthy, I work hard for my money, I take the hardships daily from work, and now this company just deducts my hard earned money.
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Replies (1)
Busbud's replyOfficial
14 May 2024, 22:35Hi Celeste,
Thank you for contacting us. We are very sorry to hear that you were a victim of *****.
We have security systems in place to try to prevent such incidents.
If you see a charge on your credit card that you did not make, you will need to report it to your bank or credit card provider to renounce the charge and make a complaint with the police.
Please, rest assured that if the charge is disputed, you should have no problem in getting your money back.
Again, I apologize about this situation. One of our customer experience specialists has reached out to you directly in order to provide one-on-one support.
We look forward to helping you!
Kind regards,
Your Busbud team
Thank you for contacting us. We are very sorry to hear that you were a victim of *****.
We have security systems in place to try to prevent such incidents.
If you see a charge on your credit card that you did not make, you will need to report it to your bank or credit card provider to renounce the charge and make a complaint with the police.
Please, rest assured that if the charge is disputed, you should have no problem in getting your money back.
Again, I apologize about this situation. One of our customer experience specialists has reached out to you directly in order to provide one-on-one support.
We look forward to helping you!
Kind regards,
Your Busbud team
Busbud's reply14 May 2024, 22:35
Official
Hi Celeste,
Thank you for contacting us. We are very sorry to hear that you were a victim of *****.
We have security systems in place to try to prevent such incidents.
If you see a charge on your credit card that you did not make, you will need to report it to your bank or credit card provider to renounce the charge and make a complaint with the police.
Please, rest assured that if the charge is disputed, you should have no problem in getting your money back.
Again, I apologize about this situation. One of our customer experience specialists has reached out to you directly in order to provide one-on-one support.
We look forward to helping you!
Kind regards,
Your Busbud team
Thank you for contacting us. We are very sorry to hear that you were a victim of *****.
We have security systems in place to try to prevent such incidents.
If you see a charge on your credit card that you did not make, you will need to report it to your bank or credit card provider to renounce the charge and make a complaint with the police.
Please, rest assured that if the charge is disputed, you should have no problem in getting your money back.
Again, I apologize about this situation. One of our customer experience specialists has reached out to you directly in order to provide one-on-one support.
We look forward to helping you!
Kind regards,
Your Busbud team