The bus was suppose ...

Hello Olga, 

Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners. 

Please reach out to us at *** for assistance with your booking, we're here to help! 

We look forward to helping you, 
Your Busbud team