MM
Musa M
1 reviews | Active since Aug 2025
27 Aug 2025, 16:32
REFUND
We recently booked a return ticket to Eastern Cape and due to other reasons we had to cancel the ticket coming back to Midrand because we had to prolong the trip, we had filed all the needed documents for refund and we were told to wait 21 to 30 days, the waiting period passed and now no one is giving us the clear answer as to when to receive our refund. Selesley Whittaker, Mayron and Kuveshnie are the people we have been communicating with with no results.
This is a bad experience!!
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Replies (1)
Busbud's replyOfficial
01 Sept 2025, 14:16 Hello Musa,
Thank you for taking the time to leave your review with Busbud!
Just to clarify, Busbud is an online booking platform for bus and train tickets worldwide (similar to how Expedia works for flights and hotels). We’re not the actual operator of the trip, but we aim to make it easier for you to search, compare, and book tickets to get where you need to go.
From what I see, it looks like your ticket was cancelled directly with the transit company, not through Busbud — and I completely understand how that could be a bit confusing.
The best next step would be to reach out to the transit company again. However, if you run into any issues or need extra support, feel free to contact us at *** with the reference number ***5, and we’ll be happy to help you promptly.
Kind regards,
Thank you for taking the time to leave your review with Busbud!
Just to clarify, Busbud is an online booking platform for bus and train tickets worldwide (similar to how Expedia works for flights and hotels). We’re not the actual operator of the trip, but we aim to make it easier for you to search, compare, and book tickets to get where you need to go.
From what I see, it looks like your ticket was cancelled directly with the transit company, not through Busbud — and I completely understand how that could be a bit confusing.
The best next step would be to reach out to the transit company again. However, if you run into any issues or need extra support, feel free to contact us at *** with the reference number ***5, and we’ll be happy to help you promptly.
Kind regards,
Busbud's reply01 Sept 2025, 14:16
Official
Hello Musa,
Thank you for taking the time to leave your review with Busbud!
Just to clarify, Busbud is an online booking platform for bus and train tickets worldwide (similar to how Expedia works for flights and hotels). We’re not the actual operator of the trip, but we aim to make it easier for you to search, compare, and book tickets to get where you need to go.
From what I see, it looks like your ticket was cancelled directly with the transit company, not through Busbud — and I completely understand how that could be a bit confusing.
The best next step would be to reach out to the transit company again. However, if you run into any issues or need extra support, feel free to contact us at *** with the reference number ***5, and we’ll be happy to help you promptly.
Kind regards,
Thank you for taking the time to leave your review with Busbud!
Just to clarify, Busbud is an online booking platform for bus and train tickets worldwide (similar to how Expedia works for flights and hotels). We’re not the actual operator of the trip, but we aim to make it easier for you to search, compare, and book tickets to get where you need to go.
From what I see, it looks like your ticket was cancelled directly with the transit company, not through Busbud — and I completely understand how that could be a bit confusing.
The best next step would be to reach out to the transit company again. However, if you run into any issues or need extra support, feel free to contact us at *** with the reference number ***5, and we’ll be happy to help you promptly.
Kind regards,