No refund and poor costumer service

After using Busbud multiple times, my experience is that it is all smooth, all until there is a hiccup. Busbud then takes no blame, as they in their opinion merely is the search engine and a tool to make our booking easier.

After booking a quite expensive long distance bus, the time of departure was changed after the tickets were issued. We never received updated tickets or any other information about this change.

As the bus departure was changed to be five hours earlier than the original time, and we had no reason to know this, we missed the almost 24 hour bus, which in addition only had departures every second day.

After already being ****ed over once, costumer service continued doing the same. A whole lot of words, no content or solution to the problem. We have now paid almost 400 USD for a bus we never took, and they have done nothing to refund us. One month later, Karen (no joke) in costumer service is waiting to hear from the Argentinian bus company, and is apparently not willing to do anything in the meantime. If the bus company never answers, I guess we will never get the refund.

In our opinion, any miscommunication between the bus company and Busbud is not of our concern. Busbud is our point of contact and should be accountable for mistakes in issued tickets, but they are avoiding it by pointing to the local bus company.

Looking forward to their generic response:)