Negligence towards customers allowing them to book Buses that will never arrive

BUSBUDS online service is so poor I booked a bus on busbud, the bus was ILULA Bus and It never arrived. I slept at the station waiting for the bus and I sent busbud a number of emails complaining and did not receive a single email back. Instead they asked me how my trip went when there was never a bus from the start. I asked for a refund and I cant get access to it, my complaint is lying on deaf ears. My question is whyyyy on earth would busbud place a Bus Company with poor performance and a bus that will not arrive, why make us pay money and allow such. My life was in danger, I slept outside almost got ****** and yet I paid for this bus I did not get if free. This is unnacceptable and unfair💔Im so heartbroken and sad, couldn’t attend a close relatives funeral, and I’m a student this person was my provider. I am so disappointed and sad💔