1 reviews | Active since Jul 2020
iLula Bus didn't pitch... Disgusting service
Dear Busbud team, I am writing to express my disappointment and anger with the service I received from your company. On December 17, 2023, I booked a bus from Bellville to King Williams Town, iLula Bus to be specific scheduled to depart at 19:35. However, the bus never arrived and I was left stranded at the bus stop. My aunt and niece ended up having to sleep at the bus stop overnight. This was an extremely uncomfortable and unsafe experience, and I feel that they should be compensated for the inconvenience caused. With the GBV at its peak in the country imagine a woman and a young lady having to sleep outside. I am requesting a full refund for the bus ticket, as well as an apology for the lack of communication and the unacceptable inconvenience caused. I hope that you will take steps to ensure that this situation does not happen again in the future.
Thank you for reaching out to Busbud, we are very sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners. We unfortunately received no notice of cancellation from the bus company.
We will contact them on your behalf, and a Customer Experience team member will reach out to you directly to provide support.
We look forward to helping you,
Your Busbud team
Thank you for reaching out to Busbud, we are very sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners. We unfortunately received no notice of cancellation from the bus company.
We will contact them on your behalf, and a Customer Experience team member will reach out to you directly to provide support.
We look forward to helping you,
Your Busbud team