ZI
Zanele I
1 reviews | Active since Feb 2025
19 Feb 2025, 12:25
I had a bus ticket that was supposed to leave at 11:30 and I got a SMS saying they can't leave at 11:30 and the trip is postponed for 18:00 which would have been an inconvenience for me as I need to be at Paarl by 8 on the 20th
I had a bus ticket that was supposed to leave at 11:30 and I got a SMS saying they can't leave at 11:30 and the trip is postponed for 18:00 which would have been an inconvenience for me as I need to be at Paarl by 8 on the 20th. When I called their number , I was told they will call me back and arrange something and I never got a call back when I tried calling again. They were not answering my calls. Very very poor service. I wouldn't recommend the bus to anyone.
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Busbud's replyOfficial
24 Feb 2025, 20:15Hello Zanele,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member has reached out to you directly to provide support on the email used for booking, please reply to their email at your earliest convenience for one-on-one support!
We look forward to helping you,
Your Busbud team
Busbud's reply24 Feb 2025, 20:15
Official
Hello Zanele,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member has reached out to you directly to provide support on the email used for booking, please reply to their email at your earliest convenience for one-on-one support!
We look forward to helping you,
Your Busbud team